Draft for legal review. Not final. Last updated October 25, 2026.
When you can get a refund
- You cancel before your order ships: full refund, including shipping. Email us with your order number.
- We cancel your order, for example because an item is unavailable or was listed at the wrong price: full refund.
- We can’t ship by the time shown and you choose to cancel (see our Shipping and Returns Policy): full refund.
- Damaged, wrong or lost items, reported within the time limits in our Shipping and Returns Policy: a replacement or a refund for those items, your choice.
- You paid more than your invoice amount: see “Overpayments” below.
- Your payment arrived after your invoice expired: see “Late payments” below.
We don’t accept returns of opened or unopened items, so there are no refunds for change of mind after an order ships.
How crypto refunds work
- Amount: we refund the US dollar value of what you paid for the refunded items, as shown on your order. Crypto prices change, so this may be a different amount of crypto than you sent.
- Coin: refunds are paid in USDC by default, because its network fees are low. If you’d rather get the same coin you paid with, tell us when you send your refund address.
- Address: email us from the address on your order with the wallet address for the refund (and the network, for USDC). We only send refunds to an address you give us in writing. We never send them back automatically to the address a payment came from, because exchange addresses often can’t receive them.
- Timing: we send the refund within 5 business days of receiving your refund address and email you the transaction ID.
Please double-check the address you send us. Crypto transactions can’t be reversed, and we can’t recover a refund sent to a wrong address you gave us.
Network fees on refunds
- We pay the network fee when the refund is because of us: damaged, wrong or lost items, or an order we cancel or can’t ship on time.
- The network fee is taken from the refund when the refund is because of a choice or mistake on your side: you cancel your order, or you paid too much or too little.
Overpayments
- More than $5.00 over: your order goes ahead and we refund the extra, minus the network fee, once you send us a refund address.
- $5.00 or less over: sending that back would cost about as much in network fees as the refund itself, so instead we email you a store credit code for the full amount. It works on any future order placed with the same email address, with or without an account, and doesn’t expire. [LAWYER: confirm, including Ohio rules on store credit and unclaimed funds.]
Underpayments
[CONFIRM IN STEP 8: match the payment system’s settings.] If you send too little, the payment page shows the amount still due and you can send the rest before the invoice expires. If you don’t, we cancel the order and refund what you sent, minus the network fee.
Late payments
[CONFIRM IN STEP 8.] If your payment arrives after the invoice expired, we’ll either complete your order at the original price (if we still have the items) or refund you, minus the network fee. We’ll email you either way.
Discounts and shipping
Refunds reflect any discount you received. Shipping is refunded when the whole order is cancelled before it ships, or when the refund is because of our error.
Contact
Email support@chaincompounds.com with your order number.